TL;DR: In exotic environments, WMI queries might take longer than you think.
Recently, we’ve received a report from a user claiming that our product was taking ages to launch. According to the report the program started eventually, but a few minutes of delay was inconvenient enough for the client to file a support case (unsurprisingly).
Continue reading “Be careful what you ask for (especially in WMI queries)”
TL;DR: There is a bug in Microsoft OneDrive’s shell extension (which gets installed automatically with Office, by the way) that makes programs skip global variable destructors in DLLs if they ever open a file dialog.
The company I work for has a really decent custom crash detection system. It’s multiplatform, it has features like out-of-process crash reporting, automated categorization, etc. If you’ve read some of my previous posts on this blog, then you are aware that implementing such a system is no easy feat. No matter how thorough and careful you are, there’ll always be crashes that escape your ability of detection (given your program is complex enough and has plenty of users…).
This is one of the main reasons why it has a feature called abnormal exit detection. Upon exiting, the program using said crash detection system must signal that it’s about to exit. If it fails to do that, the out-of-process crash reporting server (this is just a “watchdog process” that runs on the same machine) knows that something went wrong, and takes a note of the abnormal exit and the exit code. So, let’s say we detected that our program vanished, and its exit code was 0xC0000005 (the exception code of an access violation). That’s a telltale sign of an uncaught crash, because when an unhandled SEH exception occurs in a program, it gets terminated with the exception’s code. At this point, you can’t create a minidump or walk the stack of course, because the process is already gone, but having the exit code at least is still better than nothing.
Other than pinning down potentially unhandled crashes, sometimes this mechanism catches miscellaneous errors, and bugs in 3rd party libraries as well. This time it caught a bug in the OneDrive shell extension, GROOVEEX.dll. But let’s not skip ahead, it took quite a lot of time and effort to come to that conclusion. Let me tell you the whole story…
Continue reading “I hope you don’t mind if some of your globals’ destructors are skipped”